شروط الخدمة
TERMS OF SERVICE
OVERVIEW
Welcome to smaX Egypt! The terms “we”, “us” and “our” refer to smaX Egypt, a trading brand of Pet Nourish. smaX Egypt operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). smaX Egypt is powered by Shopify, which enables us to provide the Services to you.
By using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including browsing or purchasing products, you may be asked to provide certain personal information (such as your email, billing, and shipping address). You represent and warrant that all information provided is accurate, current, and complete. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
SECTION 2 - OUR PRODUCTS
We make every effort to accurately display and describe our products. However, product colors or appearances may differ depending on your device and screen settings. We do not warrant that the product’s appearance or quality will meet your expectations.
All descriptions and prices of products are subject to change without notice. We reserve the right to discontinue any product at any time or limit the quantities available to any person or region.
SECTION 3 - ORDERS
When you place an order, you make an offer to purchase. smaX Egypt reserves the right to accept or reject your order at its discretion. Orders are only accepted once payment is received and processed.
You are responsible for reviewing your order carefully before submitting. Purchases are subject to our Refund Policy. Orders are for personal use only and not for resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions may change without notice. The price charged for a product is the one shown at the time of your order and confirmed via email. Prices do not include taxes, customs, or shipping fees unless otherwise stated.
You agree to provide accurate billing and payment information and to promptly update your account if your details change. By providing payment information, you warrant that you are authorized to use it and agree to pay all charges incurred.
SECTION 5 - SHIPPING AND DELIVERY
All shipping and delivery dates are estimates and not guarantees. smaX Egypt is not responsible for delays caused by carriers, customs, or external events beyond our control. Once products are handed over to the courier, the title and risk pass to you.
SECTION 6 - INTELLECTUAL PROPERTY
All content on the smaX Egypt website — including trademarks, text, images, videos, and design — is owned by Pet Nourish or its licensors and protected under applicable intellectual property laws. You may use our Services for personal, non-commercial purposes only. Any reproduction, distribution, or commercial use of our materials without written consent is prohibited.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools. These are offered “as is” without any warranty or endorsement. smaX Egypt has no control or responsibility over third-party tools and is not liable for their use.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to third-party websites. smaX Egypt is not responsible for the content, accuracy, or practices of such sites. Accessing third-party sites is at your own risk. Please review their policies before engaging in any transaction.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
smaX Egypt is powered by Shopify, which provides the e-commerce platform. However, all sales are made directly between you and smaX Egypt. Shopify is not responsible for any sales, damages, or disputes arising from your transactions with smaX Egypt.
SECTION 10 - PRIVACY POLICY
Your personal information is governed by our Privacy Policy and Shopify’s Privacy Policy. By using our Services, you agree to these policies and acknowledge that your information may be processed in other countries to facilitate our Services.
SECTION 11 - FEEDBACK
Any feedback, reviews, or suggestions you submit may be used by smaX Egypt without obligation or compensation. You grant us a perpetual, worldwide license to use, reproduce, and display your feedback for any purpose, including promotional use.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct any errors or inaccuracies and to update or cancel orders if information on the site is found to be incorrect, even after you have placed an order.
SECTION 13 - PROHIBITED USES
You may not use our site for unlawful purposes or to violate any laws. This includes transmitting malware, infringing intellectual property, sending spam, or attempting to hack or interfere with the Services. We reserve the right to suspend or terminate your account for any misuse.
SECTION 14 - TERMINATION
We may terminate or suspend your access to the Services at any time without notice if we believe you have violated these Terms. Provisions such as Intellectual Property, Limitation of Liability, and Governing Law will survive termination.
SECTION 15 - DISCLAIMER OF WARRANTIES
Our products and services are provided “as is” and “as available” without warranties of any kind. smaX Egypt does not guarantee uninterrupted or error-free service.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, smaX Egypt and its affiliates shall not be liable for any damages resulting from your use of the website or products, including but not limited to loss of profits, data, or business opportunities.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless smaX Egypt, Pet Nourish, Shopify, and their affiliates from any claims, damages, or expenses arising from your use of the Services or your breach of these Terms.
SECTION 18 - SEVERABILITY
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full effect.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
Failure to enforce any right under these Terms does not constitute a waiver. These Terms, together with our policies, constitute the entire agreement between you and smaX Egypt.
SECTION 20 - ASSIGNMENT
You may not assign or transfer these Terms without our written consent. We may assign these Terms without notice.
SECTION 21 - GOVERNING LAW
These Terms of Service and any disputes arising from them shall be governed by and construed in accordance with Egyptian law.
You agree that any disputes will be subject to the exclusive jurisdiction of the courts of Giza, Egypt.
SECTION 22 - HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms at any time on this page. We reserve the right to update or modify these Terms at any time. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
SECTION 24 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
Trading Name: smaX Egypt
Legal Entity: Pet Nourish
Registered Address: 6th of October City, Giza, Egypt
Email: sales@pet-nourish.com
Phone: +20 106 287 7705
Commercial Registration Number: 107309 (Cairo)
VAT Number: 528-195-425